NJ Transit Releases Results of Customer Survey

New Jersey Transit has released the results of a customer survey conducted this past spring, showing below average acceptance ratings for rail service, but high approval ratings for light rail and handicap transportation.

According to NJ Transit, the "Scorecard" survey solicited commuter opinions through NJ and in person, and polled commuters on their opinions of 32 different facets of bus, rail, light rail and Access Link service. 

Commuters ranked NJ Transit on a scale of 1 to 10, with 0 being unacceptable, 5 is acceptable and 10 being excellent.

According to the data, bus users -  NJ Transit's largest percentage of customers, making up 61 percent of all commuters using NJ Transit -  gave the agency a 5.5 rating.

Rail commuters, who make up 31 percent of all NJ Transit customers, gave the agency a 4.5 rating. Scheduling, service disruption and "mechanical reliability" were areas of note that commuters said NJ Transit needs to improve on, according to the agency.

Light rail commuters gave NJ Transit a rating of 6.5, and Access Link customers rated the agency with a 7.5 rating.

NJ Transit executive director James Weinstein said the scorecard is a step toward greater accountability and transparency for the transportation agency.

“We are committed to holding up the Scorecard as the standard by which we get measured by the people who use our system every day,” Weinstein said in a prepared release on Wednesday.

Additional "Scorecard" information is available at www.NJtransit.com